General Data Protection Regulation (GDPR)

What the GDPR is

The GDPR is a new comprehensive data protection law in the EU that updates existing laws to strengthen the protection of personal data. It replaces the patchwork of national data protection laws currently in place with a single set of rules, directly enforceable in each EU member state. It is effective from May 25, 2018. EU residents will now have greater say over what, how, why, where, and when their personal data is used, processed, or disposed. This rule clarifies how the EU personal data laws apply even beyond the borders of the EU. Any organization that works with EU residents' personal data in any manner, regardless of location, has obligations to protect the data. We fully understands this, so we collects as little personal data as possible and safeguard it as well as we can.


Who the GDPR applies to

The GDPR applies to all organizations operating in the EU or processing "personal data" of EU and Switzerland residents.


What data the GDPR applies to

Under the GDPR, the concept of "personal data" is very broad and covers any information relating to an identified or identifiable individual (also called a "data subject"). Personal Data is anything that you could conceivably use to identify a person within a larger group. That includes name, address, email, ip address, cookies, location etc.


What personal data we collect and why

When you register:

  • We collect email addresses for the account system. Every account is unique due to the uniqueness of the email address, which is used to identify you as a user, log you in, notify you, connect you with your collaborators.
  • We collect names in order to make the interaction between you and your collaborators easier.
  • We collect IP addresses in order to detect the misuse of the system, combat abuse, and for logging purposes.

When you make a purchase (subscription, characters, human translations):

  • We collect first names, last names, addresses, cities, countries only from paying customers, for fulfilment and billing purposes. This information is shared with merchants and merchants alone to provide consumers the fastest checkout experience.

When you integrate jumper.ai with another service:

  • When you connect with Facebook, Instagram, Twitter, Pinterest etc, we collect and store your username for those services, so we can enable you to post and engage seamlessly.

Where your personal data is stored

The majority of our users from the EU, all the data is stored in data centers in EU countries for optimal performance. The only personal data that leaves the EU is the name and email we send to our payment processor, Stripe, which is located in the US. All other third party services are located within the EU.


Cookies

  • We set a cookie for logging you in. There's no way to avoid that. Cookies are essential for keeping you authenticated.
  • We use Google Analytics and they set a few cookies on their own. While this service monitors your behaviour, Google promises all data is anonymized.
  • We use Freshdesk for feedback services. That sets a cookie as well to track your movement. We don't tell them who you are, so they shouldn't know any personal information about you, unless you have an account with them.
  • You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you won't be able to use your account.

You have the right to:

  • Access your data. You can contact us at hey@jumper.ai and ask for a copy of your personal data.
  • Update your data. You can access your account and update any of your data. All your personal data is viewable and editable in your account.
  • Delete your data ("The right to be forgotten"). You can achieve that by deleting your account. We do not keep your personal information after your account is deleted.

3rd parties with whom personal information may be shared:


For merchants:

Party name Data Collected Data disclosed Purpose Observations
Payment gateways
Stripe customerId, subscriptionId, accountId, primary currency details, primary country details email, name, tokenized card information To associate the Stripe Customer ID with a jumper identifier for recurring payment management, billing tracking and fraud detection Used for subscription
PayPal billing agreement token, payerId, merchantId, access tokens email, name, tokenized billing agreement, business name, business Address, contact information (country code and phone number) To Associate Paypal payerid to be associated with a jumper identifier so that jumper could handle consumer transaction on behalf of Merchant using his/her paypal account Used for Used for transaction fee collection
PayU transactionID email, name, contact information (country code and phone number) To Let PayU associate jumper merchants with his/her email and manage Payu transactions on behalf of Merchant Used to enable Consumer transaction with Payu
RazorPay transactionID, public tokens, access tokens To Associate jumper identifier with razor pay and enable razor pay transactions on behalf of Merchant Used to enable Consumer transaction with Razorpay
Midtrans keys, secret To Associate jumper identifier with Midtrans merchant key and enable midtrans transactions on behalf of Merchant Used to enable Consumer transaction with Midtrans
Social platforms
Facebook access tokens, facebookId, facebook pages Id, postIds, post insight To manage Facebook pages, to enable jumper chat functionality over facebook pages Used to enable Facebook functionality of jumper, Used as Login/Signup method
Twitter twitterID, access tokens To manage Twitter account and enable jumper chat functionality over twitter account Used to enable Twitter functionality of jumper
Instagram Instagram Id, access tokens, post IDs To manage Instagram account and enable jumper functionality over selected Instagram accounts Used to enable Instgram functionality of jumper
Youtube Channel Id, Video Id To manage Youtube selected videos and add jumper functionality over it Used to enable Youtube functionality of jumper
Pinterest Pinterest Id, Board Ids, Board names To enable jumper functionality over selected pins in merchant's Pinterest boards Used to enable Pinterest functionality of jumper
LINE Channel name, channel Id, access tokens, keys To enable jumper chat functionality over selected Line channel Used to enable Line functionality of jumper
E-commerce platforms
Shopify access tokens, keys, shipping details, currency detials, country details, tax details, Shopify product details, order details Order details, customer details To enable jumper to fetch products details, inventory, tax and shipping information from shopify and link it with jumper identifiers so that products could be powered with jumper's functionality Used to Sync with Shopify Products
WooCommerce access tokens, keys, shipping details, currency detials, country details, tax details, Woocommerce product details, order details Order details, customer details To enable jumper to fetch products details, inventory, tax and shipping information from woocommerce and link it with jumper identifiers so that products could be powered with jumper's functionality. Used to Sync with Woocommerce Products
Printful product Id, variation Id Shipping details To provide Printful's printing and shipping functionality with any of Woocommerce synced product Used to enable and sync printing and shipping functionality of Printful
Other services
Google Cloud Services To manage Jumper identifiers and operations
Twillio contact information (country code and phone number) To send required SMS over to consumer according to appropriate functionalites Used by jumper to enable Twilio features with platform
Mailgun email To send notification, General and authorization mails over to consented emails Used by jumper to send out various mails by jumper
Zendesk Process required Tickets over to Zendesk to provide and enable features of zendesk with jumper. It is very limited in use Used by jumper to manage Zendesk tickets
Freshdesk name, email name, email
Hubspot email, name email, name
Drip name, email name, email

For buyers:

Party name Data Collected Data disclosed Purpose Observations
Payment gateways
Stripe customerId email, name, tokenized card information To associate the Stripe Customer ID with a jumper identifier for payment management and fraud detection Used for faster Payment management
PayPal billing agreement token email, name, tokenized billing agreement, shipping Address, Billing Address, contact information (country code and phone number) To associate the Paypal billing agreement token with a jumper identifier for faster payment management. These detials are used for payment enabling Used for faster Payment management
PayU transactionID email, name, contact information (country code and phone number) To enable transaction processing with Authorized steps of PayU. PayU secures customer data accordingly. These detials are used for payment enabling To Complete Transaction with PayU
RazorPay transactionID email, name, contact information (country code and phone number) To enable transaction processing with Authorized steps of Razorpay. Razorpay secures customer data accordingly. These detials are used for payment enabling To Complete Transaction with Razorpay
Midtrans transactionID email, name, shipping Address, Billing Address, contact information (country code and phone number) To enable transaction processing with Authorized steps of Midtrans. Midtrans secures customer data accordingly. These detials are used for payment enabling To Complete Transaction with Midtrans
Social platforms
Facebook facebookId, comments, like To provide optimum results over queries, Associate provided data with verified merchants and provide fastest checkout experience Used to provide jumper functionality over facebook
Messenger conversationId, name, messages, To provide optimum results over queries, Associate provided data with verified merchants and provide fastest checkout experience Used to provide jumper functionality over Messenger
Twitter twitterID, message, retweet To provide optimum results over queries, Associate provided data with verified merchants and provide fastest checkout experience Used to provide jumper functionality over Twitter
Instagram Instagram Id, access tokens, Instagram name To associate Instagram Id with a jumper identifier for faster checkout process Used to provide jumper functionality over Instagram
Youtube Channel Id To associate channel Id with a jumper identifier for faster checkout process Used to provide jumper functionality over Youtube
LINE Channel name, channel Id, access tokens To provide optimum results over queries, Associate provided data with verified merchants and provide fastest checkout experience Used to provide jumper functionality over line
E-commerce platforms
Shopify Shipping address, name , email, billing address, order details The data is provided for Shopify synced products to enabled further processing and handle appropriate shipping through a shopify merchant Used for Shopify synced products to be bought on jumper
WooCommerce Shipping address, name , email, billing address, order details The data is provided for Woocommerce synced products to enabled further processing and handle appropriate shipping through a woocommerce merchant Used for Woocommerce synced products to be bought on jumper
Printful shipping details, billing details To fulfill printing and shipping order processed with any of Printful and Woocommerce synced product. These details are required for order fulfilment Used for fulfilment of order with Printful
Other services
Google Cloud Services
Zapier order details, name, email, Shipping address The data is provided to Zapier for seller to create notification flow of Merchant User for Zapier for handlng notification for order confirmation
Twillio contact information (country code and phone number) To send required SMS over a sale according to appropriate functionalites Used by jumper to enable Twilio features with platform
Smsdome contact information (country code and phone number) To send required SMS over a sale according to appropriate functionalites Used by jumper to enable SMSDome features with platform
Mailgun email To send notification, General and authorization mails over to consented emails Used by jumper to send out various mails by jumper

Changes to this policy

We reserve the right to make changes to this policy at any time by giving notice on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the top. If you object to any of the changes to this policy, you must cease using this service and can request removal of the personal data.


Get in touch with us

If you have any concern about the well-being of your personal data you shared with us, please contact us at hey@jumper.ai. We'll work with you to sort things up and make sure your data is and remains safe.