General Data Protection Regulation (GDPR)

What the GDPR is

The GDPR is a new comprehensive data protection law in the EU that updates existing laws to strengthen the protection of personal data. It replaces the patchwork of national data protection laws currently in place with a single set of rules, directly enforceable in each EU member state. It is effective from May 25, 2018. EU residents will now have greater say over what, how, why, where, and when their personal data is used, processed, or disposed. This rule clarifies how the EU personal data laws apply even beyond the borders of the EU. Any organization that works with EU residents' personal data in any manner, regardless of location, has obligations to protect the data. We fully understands this, so we collects as little personal data as possible and safeguard it as well as we can.


Who the GDPR applies to

The GDPR applies to all organizations operating in the EU or processing "personal data" of EU and Switzerland residents.


What data the GDPR applies to

Under the GDPR, the concept of "personal data" is very broad and covers any information relating to an identified or identifiable individual (also called a "data subject"). Personal Data is anything that you could conceivably use to identify a person within a larger group. That includes name, address, email, ip address, cookies, location etc.


What personal data we collect and why

When you register:

  • We collect email addresses for the account system. Every account is unique due to the uniqueness of the email address, which is used to identify you as a user, log you in, notify you, connect you with your collaborators.
  • We collect names in order to make the interaction between you and your collaborators easier.
  • We collect IP addresses in order to detect the misuse of the system, combat abuse, and for logging purposes.

When you make a purchase (subscription, characters, human translations):

  • We collect first names, last names, addresses, cities, countries only from paying customers, for fulfilment and billing purposes. This information is shared with merchants and merchants alone to provide consumers the fastest checkout experience.

When you integrate jumper.ai with another service:

  • When you connect with Facebook, Instagram, Twitter, Pinterest etc, we collect and store your username for those services, so we can enable you to post and engage seamlessly.

Where your personal data is stored

The majority of our users from the EU, all the data is stored in data centers in EU countries for optimal performance. The only personal data that leaves the EU is the name and email we send to our payment processor, Stripe, which is located in the US. All other third party services are located within the EU.


Cookies

  • We set a cookie for logging you in. There's no way to avoid that. Cookies are essential for keeping you authenticated.
  • We use Google Analytics and they set a few cookies on their own. While this service monitors your behaviour, Google promises all data is anonymized.
  • We use Freshdesk for feedback services. That sets a cookie as well to track your movement. We don't tell them who you are, so they shouldn't know any personal information about you, unless you have an account with them.
  • You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you won't be able to use your account.

You have the right to:

  • Access your data. You can contact us at hey@jumper.ai and ask for a copy of your personal data.
  • Update your data. You can access your account and update any of your data. All your personal data is viewable and editable in your account.
  • Delete your data ("The right to be forgotten"). You can achieve that by deleting your account. We do not keep your personal information after your account is deleted.

3rd parties with whom personal information may be shared:


For merchants:

3rd party name(s) Data disclosed by jumper.ai Pupose Data collected by jumper.ai Purpose
Social Media Platform Integration
Facebook None - Facebook ID, Page ID, Post IDs and Post insights To enable jumper to provide its key service of automated chat functionality over Facebook, and post your products to Facebook via jumper.ai (on user initiation only).
Twitter None - Twitter ID, Twitter Handle To enable jumper to provide its key service of automated chat functionality over Twitter.
Instagram None - Instagram ID, Post ID To enable jumper to provide its key service of automated functionality over Instagram.
Youtube None - Channel ID, Video ID To manage Youtube selected videos and add jumper functionality over it
Pinterest None - Pinterest ID, Board ID, Board Name To enable jumper functionality over selected pins in merchant's Pinterest boards
LINE None - Channel ID, Channel Name, Channel Key To enable jumper chat functionality over selected Line channel
Payment Gateway / Integrator
Stripe Business Name, E-mail To enable integration of your Stripe account with the jumper account – and perform recurring payment management and billing related services. E-mail, Tokenized card information (no credit card details are collected) To enable integration of your Stripe account with the jumper account – and perform recurring payment management and billing related services.
PayPal Business Name, Business Address, E-mail Integrate PayPal as a payment mechanism to enable your customers pay via PayPal Business Name, Business Address, E-mail Integrate PayPal as a payment mechanism to enable your customers pay via PayPal
PayU E-mail, Name and Contact Number Integrate PayU as a payment gateway to enable your customers in India to pay via PayU Transaction ID Integrate PayU as a payment gateway to enable your customers in India to pay via PayU
RazorPay None - Transaction ID -
Midtrans None - Merchant Key, Merchant Secret Integrate Midtrans as a payment gateway to enable your customers in Indonesia to pay via Midtrans
E-Commerce Integrations
Shopify Order Details, Customer Details To enable merchants to view all orders and their customer information in the Shopify dashboard Shopify Store Access Key, Product Details and Images, Shipping Details, Currency To enable jumper to fetch products details, inventory, tax and shipping information from Shopify and link it with jumper identifiers so that products could be powered with jumper's functionality
WooCommerce Order Details, Customer Details To enable merchants to view all orders and their customer information in the WooCommerce dashboard WooCommerce Store Key, Product Details and Images, Shipping Details, Currency To enable jumper to fetch products details, inventory, tax and shipping information from WooCommerce and link it with jumper identifiers so that products could be powered with jumper's functionality
Printful Order Details, Customer Details To enable merchants to view and print orders made via jumper.ai Product ID, Product Variations To provide Printful's printing and shipping functionality with any of Printful synced product
Others
Twilio Name, Contact Number, Order Number To enable jumper to provide SMS alerts on order details
Mailgun Name, Email, Order Details To send notification, General and authorisation mails over to consented emails None -
Crisp None - Name, Email To provide customer service and answer queries
Drip Name, Email To enable jumper to run marketing campaigns on prospective leads and signed up merchants None -

For buyers:

3rd party name(s) Data disclosed by jumper.ai Pupose Data collected by jumper.ai Purpose
Social Media Platform Integration
Facebook / Messenger None - Facebook ID, Facebook Handle, Name, Gender, Locale and Messenger Timezone, Comment (related to product only), Chat (related to product only) To enable jumper to provide its key service of automated chat functionality over Facebook, and post your products to Facebook via jumper.ai (on user initiation only).
Twitter None - Twitter ID, Twitter Handle, Chat log (related to product only) To enable jumper to provide its key service of automated chat functionality over Twitter.
Instagram None - Instagram Handle To enable jumper to provide its key service of automated functionality over Instagram.
Youtube None - Youtube Handle To manage Youtube selected videos and add jumper functionality over it
Pinterest None - None -
LINE None - LINE ID, Profile Name To enable jumper chat functionality over selected Line channel
Payment Gateway / Integrator
Stripe E-mail, Order Description To enable billing for merchant Transaction ID, Tokenized Card Information (no credit card number) To enable processing of payments using jumper.ai
PayPal E-mail, Name, Shipping Address To enable billing for merchant Transaction ID, PayPal E-mail, PayPal Token To enable processing of payments using jumper.ai
PayU E-mail and Contact Number To enable billing for merchant Transaction ID To enable processing of payments using jumper.ai
RazorPay E-mail, Name and Contact Number To enable billing for merchant Transaction ID To enable processing of payments using jumper.ai
Midtrans Name, Address, E-mail To enable billing for merchant Merchant Key, Merchant Secret To enable processing of payments using jumper.ai
E-Commerce Integrations
Shopify Name, Shipping Address, Order Details To enable merchants to view all orders and their customer information in the Shopify dashboard None -
WooCommerce Name, Shipping Address, Order Details To enable merchants to view all orders and their customer information in the WooCommerce dashboard None -
Printful Name, Shipping Address, Order Details To enable merchants to view and print orders made via jumper.ai None -
Others
Twilio Name, Contact Number, Order Number To enable jumper to provide SMS alerts on order details
Mailgun Name, Email, Order Details To send notification, General and authorisation mails over to consented emails None -
Crisp None - Name, Email To provide customer service and answer queries
Drip Name, Email To enable jumper to run marketing campaigns on prospective leads and signed up merchants None -

Changes to this policy

We reserve the right to make changes to this policy at any time by giving notice on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the top. If you object to any of the changes to this policy, you must cease using this service and can request removal of the personal data.


Get in touch with us

If you have any concern about the well-being of your personal data you shared with us, please contact us at hey@jumper.ai. We'll work with you to sort things up and make sure your data is and remains safe.