Frequently Asked Questions




Is this for real?

Yes, absolutely!

What can I sell?

Products, event tickets and a whole lot more. Do read our T&C to make sure you're not violating any ToS.

Can I choose any hashtag?

Absolutely! Though we advice to use hashtags related to your product. Generic hashtags tend to confuse users and not to forget piggy-backing on trending hashtags may result in getting your account banned by social media platforms and/or jumper.ai

Can I integrate with Woocommerce, Shopify for inventory management?

Sure. Shopify is ready. Woocommerce comes in real soon.

Can I use it in my country?

We are striving hard to enter all possible countries where we receive the most interest from. Reach out to us at hey@jumper.ai and we'll take it on from there.

What languages do you support?

English at the moment. We're actively looking for contributors to help us translate into various other languages. Feel free to reach out to us at hey@jumper.ai

Are there any limits on the products I can add?

Yes. We currently allow 25 products to be powered by jumper.ai per merchant. You can always delete the ones you're not actively using and upload the others. In the interim - if you'd want more, reach us at hey@jumper.ai and we'll be happy to get cracking on it.

Can I have customizations?

Sure you can. They're handled pretty much on a case to case basis. We urge you to reach out to our support staff online or via e-mail to hey@jumper.ai and we will revert as soon as humanly possible.

Can I add multiple hashtags for the same product?

Not yet, we will roll this out soon.

How long will my hashtags be valid?

30 days of inactivity results in the hashtags to become inactive. Though, you can always choose another hashtag and enable jumper's tech immediately.

Can I use it on my personal profile?

Yes you can use it on your Instagram, Youtube and Twitter personal profiles. However, it's not available yet for Facebook profile, but stay tuned, we are working hard to get this going. In the meantime, you can post the magic-message links on your profile. When anyone clicks on the link, they will instantly receive a message in Facebook Messenger.

Can I use it with my Facebook Page?

Absolutely, it works seamlessly with Facebook Pages.

Does it work on shares?

Not yet, Facebook doesn't allow that yet. It should be implemented soon. Though, it for sure works on tweets & re-tweets. :)

If you are focusing on a shares, we would suggest to create a post with magic-message link of your product / event / promotion.

Does it work on re-tweet?

Yes!!! If the user is following you, they will instantly get a message in Twitter DM with your product/event/campaign details.

Does it work with Facebook groups?

You can share your magic-message links on any Facebook group you are a member of. When anyone clicks on the link, they will automatically get the product details within Facebook Messenger.

Can I use it with multiple social accounts?

Not yet, this awesome feature is coming in soon. We've received a lot of requests from agencies handling multiple brands and merchants having multiple pages and accounts.

Can you integrate my payment gateway?

Yes we can. This falls under our enterprise plan and additional charges are applicable. Reach us at hey@jumper.ai to get started with your request.

When do I get paid?

Please refer to Stripe or PayPal payment gateway to know more about payouts.

Who fulfills the order?

You do. We're an enabler - though, that being said we are in talks with multiple logistics providers to make it a 360 degree solution.

Are my credit card details safe?

Of course! None of the details are stored on our servers. They're all with the payment gateways. In our case with Stripe and PayPal* coming soon.

Why is my subscription disabled?

If you have received this message it means either of the following cases:

1. You credit card was declined.

2. You have disconnected from your Shopify account. This automatically stops your monthly billing and your subscription is disabled. To continue to use our services please subscribe to a plan here.

My question wasn't answered here, where can I go?

Have you checked our Integrations page and our knowledge base? You can find detailed answers to your questions in our knowledge base.

You can also ask your questions to our community here.

If none of the above helps, feel free to e-mail us, hey@jumper.ai or talk to our online support staff.